Expert Programmes

  • Lesson 01 - Introductory Lesson
  • Lesson 02 - Introduction to Service Operation
  • Lesson 03 - Service Operation Principles
  • Lesson 04 - Service Operation Processes
  • Lesson 05 - Common Service Operation Activities
  • Lesson 06 - Organizing for Service Operation
  • Lesson 07 - Technology Considerations
  • Lesson 08 - Implementation of Service Operation
  • Lesson 09 - Challenges, Critical Success Factors and Risks
  • Lesson 10 - Summary, case studies, exam preparation and directed
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