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Lesson 01 - Introductory Lesson
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Lesson 02 - Introduction to Service Operation
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Lesson 03 - Service Operation Principles
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Lesson 04 - Service Operation Processes
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Lesson 05 - Common Service Operation Activities
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Lesson 06 - Organizing for Service Operation
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Lesson 07 - Technology Considerations
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Lesson 08 - Implementation of Service Operation
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Lesson 09 - Challenges, Critical Success Factors and Risks
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Lesson 10 - Summary, case studies, exam preparation and directed