(All course fees are in USD)

Course Description

This course teaches you how to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This includes the ‘core’ service management activities in the ITIL framework and the ‘creation’ of services covered by ITIL 4. The ITIL 4 CDS Specialist certification follows an exam.

Offered in Partnership  with

Simplilearn

Course Delivery

Online self-paced learning: 7.5 hours

Benefits

• 2 simulation exams
• 20 PDUs for self-paced learning

IT service managers pursuing the ITIL Managing Professional (MP) designation or who operate IT-enabled services would benefit from this course. The ITIL Specialist certification is best suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.

Skills to be Learned

• Service design
• Software development
• Software management
• Deployment management
• Release management
• Service validation and testing
• Change enablement
• Ensuring stakeholder satisfaction
• Service desk
• Incident management
• Problem management
• Knowledge management
• Service level management
• Monitoring and event management

Award upon Successful Completion

ITIL® 4 Specialist: Create, Deliver, and Support “Certificate of Achievement” from Simplilearn

Awarding Organisation

Simplilearn

Learning Outcome

When you complete this ITIL 4 Specialist: Create, Deliver, and Support course, you will have learned how to:

• Integrate different value streams and activities to create, deliver and support IT-enabled products and services
• Plan and build a service value stream to create, deliver, and support services
• Implement the relevant methods and tools for service performance, service quality, and improvement

Assessment

Course-end assessment

Course Completion Criteria

• Complete the online self-learning course
• Complete the course-end assessment with a minimum 80% score

Who Should Enrol

The ITIL Specialist certification is best suited for the following professionals :

• ITSM managers
• ITSM practitioners managing
• IT-enabled products and services IT service management professionals
• Professionals responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand knowledge

Prerequisites

To be eligible for this ITIL Specialist training, applicants should have:

• Passed the ITIL 4 Foundation examination
• Attended an accredited training course for this module

Course Overview

• Lesson 01 – Course Introduction

• Lesson 02 – Service Value System to Create, Deliver, and Support Services

• Lesson 03 – Value Streams to Create, Deliver, and Support

• Lesson 04 – Create, Deliver, and Support Services

Access Period of Course

1 year from date of enrolment